Nethealth Pty Ltd (referred to in this document as we, us or our) is committed to protecting the personal information it collects from you. This document sets out how we will manage your personal information. We are a software solution and platform provider for the medical industry and therefore we may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the products and services you are seeking.
Types of information collected
Method of collection
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, through a telephone conversation with you, or in person. There may, however, be some instances where personal information about you will be collected indirectly. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected. Additionally, if you are a patient, we collect your personal information through our software solutions and platforms.
Purpose of collection
The personal information that we collect and hold about you, depends on your interaction with us.
We will generally collect and use your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities, and for the purpose of: (a) providing our software solutions and platforms to you (including analysing your personal information to assist others with diagnosis and treatment decisions); (b) responding to your enquiries; (c) providing you with promotional material and information about other products and services that we and other organisations that we have affiliations with, offer that may be of interest to you; (d) providing you with information relevant to your type of business or other area of expertise or interest; (e) facilitating our internal business operations, including the fulfilment of any legal requirements; or (f) analysing our products and services and customer needs with a view to developing new or improved products and services.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you with the products and services you are seeking.
Use and disclosure
If you are our customer, generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). In addition, we may disclose personal information about you: (a) to your health service providers for the purposes of assisting them in providing you with their health services; or (b) as otherwise permitted or required by law.
Disclosure of personal information overseas
We do not disclose personal information about you overseas.
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Access and correction
You may access the personal information we hold about you, upon making a written request via email to firstname.lastname@example.org. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making the request for access). We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint. If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.
Complaints and feedback
Street address: Building 1, 30 Chancellor Village Boulevard, Sippy Downs, Qld 4556
Email address: email@example.com
Telephone: (07) 3266 8329
For more information about privacy in general, you can visit the Office of the Information Commissioner’s website at www.oaic.gov.au.