FAQ

Help solutions

1.  My app on my phone is giving a ‘download error’ and none of the readings are getting transferred

1. Open the CHOConnect app on your phone

2. Click on Profile

3. Click on Logout

4. Log back in with your username and password

5. Take your sugar reading on the meter as per usual

6. Once the meter says “Transferring”, open the CHOConnect app and click on “Take Reading"

Your reading should be uploaded


2.  I have been taking my readings, but now I cannot see any of my readings or messages from the clinic.

1. Open the CHOConnect app

2. Click on Profile

3. Click on Logout

4. Log back in with your username and password

5. The readings should be displayed

6. Make sure you close the app by swiping up after taking the reading and it’s transferred to the app


3. I get an error message when I open the app and data has not transferred

1. Open the CHOConnect app

2. Click on Profile

3. Click on Logout

4. Log back in with your username and password

5. Take your sugar reading on the meter as per usual

6. Once the meter says “Transferring”, open the CHOConnect app and click on “Take Reading"

Your reading should be uploaded


4. I cannot find the clinic to share on my app, what do I do now?

1. Ensure your QR code for Caloundra Health Services has been scanned. QR code was provided in the meter kit

2. If the code has been scanned and it’s still not working, click on Profile

3. Click on Logout

4. Log back in with your username and password

5. Scan the QR code again


5. The Patient's name does not come up when using “Patient Search”

1. Ensure your QR code for Caloundra Health Services has been scanned. QR code was provided in the meter kit

2. If the code has been scanned and it’s still not working, click on Profile

3. Click on Logout

4. Log back in with your username and password


6. No Data Alert notification email.

There has been no data for 3 days.

1. Take your sugar reading on the meter as per usual

2. Once the meter says “Transferring”, open the CHOConnect app and click on “Take Reading"

Your reading should be uploaded