FAQ
Help solutions
1. My app on my phone is giving a ‘download error’ and none of the readings are getting transferred (Patient having this error on their app)
1. Open the CHOConnect app on your phone
2. Click on Profile
3. Click on Logout
4. Log back in with your username and password
5. Take your sugar reading on the meter as per usual
6. Once the meter says “Transferring”, open the CHOConnect app and click on “Take Reading"
Your reading should be uploaded
2. I have been taking my readings, but now I cannot see any of my readings or messages from the clinic.(Patient having this error on their app)
1. Open the CHOConnect app
2. Click on Profile
3. Scroll down to Logout and click on it.
4. Log back in with your username and password
5. The readings should be displayed
6. Make sure you close the app by swiping up after taking the reading and it’s transferred to the app
3. I get an error message when I open the app and data has not transferred. (Patient having this error on their app)
1. Open the CHOConnect app
2. Click on Profile
3. Scroll down to Logout and click on it.
4. Log back in with your username and password
5. Take your sugar reading on the meter as per usual
6. Once the meter says “Transferring”, open the CHOConnect app and click on “Take Reading"
Your reading should be uploaded
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4. I cannot find the clinic to share on my app, what do I do now? (Patient having this error on their app)
1. Ensure your QR code for your health service has been scanned. QR code was provided in the meter kit provided by the hospital.
2. If the code has been scanned and it’s still not working, click on Profile
3. Click on Logout
4. Log back in with your username and password
5. Scan the QR code again.
6. If you have further questions, reach out to Net-Health technical support team on support@net-health.com.au
5. The Patient's name does not come up when using “Patient Search”(hospital having issue with finding the patient)
1. Ensure the QR code for your Health Service has been scanned by the patient.
2. If the code has been scanned and it’s still not working, click on Profile
3. Click on Logout
4. Log back in with your username and password.
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If either the hospital or the patient have any further clarifications or questions, reach out to Net-Health's technical support team at 07 3130 0231 or support@net-health.com.au