FAQ

Help solutions

1.  My app on my phone is giving a ‘Download error’ and none of the readings are getting transferred

Follow the below steps:

1. Open the CHOConnect app on your phone. Click on Profile. Click Logout

2. Log back in with your username and password.

3. Take your sugar readings as per usual on the meter. Once it says transferring on the meter, open the CHOConnect app and click on ‘Take Reading’

The readings will be uploaded.


2.  I have been taking my readings but now I cannot see any of my readings or messages from the clinic.

Please follow the below steps:

1. Open the CHOConnect app. Click on Profile. Click ‘Logout’

2. Log back into the app

The readings should be displayed. Make sure you close the app by swiping up after you take the reading and transferred to the app.


3.  App is not working. I get an error message each time I open it and data is not transferred.

Please follow the below steps:

1. Open the CHOConnect app. Click on Profile. Click ‘Logout’

2. Log back into the app

Take sugar reading on the meter as per usual. Make sure once the meter says transferring after readings are taken, you open the CHOConnect app and click on ‘Take Reading’ button


4. I cannot find the clinic to share on my app? What do I do now?

Please ensure you have scanned the QR code of Caloundra Health Services. The QR code was sent to you in the paperwork that was provided along with the meter kit. 


5. The patient is not in the list when you search on ‘Patient Search’ page


Please ensure that the QR code for Caloundra Health Services is scanned by the patient.


6. No Data Alert notification email.

There has been no data for 3 days. Could you please ensure you follow the below step:

1. Take sugar reading on the meter as per usual.

Make sure once the meter says transferring after readings are taken, you open the CHOConnect app and click on ‘Take Reading’ button